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Best Rate Guarantee

Booking via our website you can feel secure you are getting the best rate available on the market.

Should you source a lower published rate on booking channels for the same room type and booking conditions on the day of booking, we will match that rate and discount it by a further 10%.

For a claim to be valid under this guarantee, please check all terms and conditions listed below.

If on the day you make your reservation you find a lower published and available internet room rate for the same hotel and same number of persons, room and bed type with taxes included please book this room.

Send the booking confirmation together with the website address where you found the lower rate to sales@phnr.com on that same day. If possible, please include a screen shot of the room type and rate. We will review your claim and reply within 24 hours. Should the claim be valid, we will amend the room rate that you pay on departure to include a further 10% discount.

The Guarantee does not apply to the following rate types:

  • rates that are not publicly available, such as negotiated corporate or group rates;
  • discount rates offered exclusively to members of groups or individuals who meet previously specified criteria, including ACC and EBA member rates and members of the Premier Club;
  • package rates that include room accommodation and other non-standard components such as travel, car hire, entertainment, and/or meals (other than breakfast);
  • rates negotiated for stays extending beyond 30 days.

Satisfaction Guarantee

We are committed to immediately resolve our guests' complaints and concerns, therefore we are here for you to ensure you have a comfortable stay. Your feedback is very important to us. Please take a moment to share your hotel experience via Satisfaction Guarantee Line and we will do everything to make it perfect each and every time.

Book with Us!

  • Guaranteed Lowest Rates
  • No Hiden Fees
  • No Need for Reconfirmations
  • Easy Changes and Cancellations
  • Exclusive Offers & Benefits
  • Earn Points & Get Free Nights
  • Satisfaction Guarantee
Corporate Sales & Marketing

Т +38 044 590 69 71
   +38  044 590 69 72
E-mail: sales@phnr.com

Satisfaction Guarantee Line

Tel.: +38 044 597 90 30 (24/7) toll free for fixed lines in Ukraine
E-mail: quality@phnr.com

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