Important! Reservation modification and refund policy (Updated)
- Corporate Blog & News
Your safety and wellbeing is a top priority for Premier Hotels and Resorts, and because COVID-19 affects travel plans around the world we have implemented new cancellation/modification policies to offer as much flexibility as possible.
At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations including non-refundable for arrival before May 31, 2020.
If you need to modify or cancel reservations made on our web-site, mobile app, central or hotel reservation department, please contact hotel or central reservation department.
In case of modification of prepaid reservations, guests can transfer their reservations for future trips until December 31, 2020 without penalty. In case of cancellation of prepaid reservations, we will make a refund within 60 days.
If you need to adjust reservations made through another travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
Premier Club Member Points and Status
We will pause the expiration of all points and status downgrade until the situation stabilizes and until the government travel restrictions are lifted.
Premier Corporate Club events modification and cancellation policy
Currently, our policy allows cancellation and change of dates for events scheduled before May 31, 2020, and their transfer to any dates available for booking.
All Premier Corporate Club members will receive double points for transferred events and after their holding.
Your Safety & Wellbeing
We love serving you, that is why your safety and health along with the well-being of our team are extremely important to us. We respect the trust you place in us each time you stay with Premier Hotels and Resorts.
Here are our intense health measures to make your stay as safe as possible:
- We have implemented safety guidance regarding enhanced cleaning and hygiene at all public areas, hotel rooms, and vehicles
- All public areas are supplied with hand sanitizers and antibacterial wipes
- Hotel technical staff use safety masks and medical gloves
- We use hospital-grade disinfectant and label with a special sticker all objects of frequent use in rooms (for ex. remote control, telephone, etc.)
- Food and Beverage service safety measures have been highly enhanced. All restaurants work only for room delivery.
Information About Hotels' Status (uptated on 01.06.2020)
Due to the increased quarantine measures we are inform that some of Premier hotels are temporarily closed for the period of quarantine:
- Premier Compass Hotel Kherson (Kherson)
Thank you for your continued loyalty and trust in Premier Hotels and Resorts Hotels specially in these challenging times for the whole world!