Attention!

Dear friends! Please note that during the war time we have paused the earning and redeeming of Premier Club points for technical reasons. All bonus points will remain on your account until our victory. All other program benefits and discounts are available and remain unchanged in all Premier hotels.

1. General

1.1. By applying for membership in the Premier Club loyalty Program Members accept and agree that Premier Hotels and Resorts may use their personal information supplied upon enrolment in order to perform its obligations according to the rules of the Program.

1.2. The Program has no predetermined termination date and may continue until such time as Premier Hotels and Resorts decides to terminate the Program, at any time, with or without notice.

1.3. Premier Hotels and Resorts reserves the right to add, modify, delete or otherwise change any of the terms and conditions, rules, procedures, benefits, or rewards relating to the Program at its sole discretion, with or without notice, even though changes may affect the value of Points.

1.4. Program membership is free of charge.

1.5. Only individuals of majority age may enroll in Premier Club and become Members.

1.6. A valid e-mail address is required to join the Program. Two or more Members may not use the same e-mail address. By joining the Program, the Member agrees to receive electronic communications relating to the operation of, and services offered by, the Program.

1.7. Members have a physical membership card or digital card which is available at your online member account.

1.8. A Guest may join the Program in any of the following ways:

• during a stay at a hotel participating in the Program;
• by registering online on the www.phnr.com website.

1.9.  All benefits of the Program take effect upon confirmation of registration in the Program.

1.10. Using Program personal account, Members can:

• view point’s balance, transaction history, and membership level;
• make reservation, view reservation history and modify current reservations.Only reservations made through a personal account are available for modification and/or viewing;
• redeem points.

1.11. Members must provide their loyalty card number (in either physical or digital format) whenever they wish to earn points and enjoy the Program benefits when checking into a hotel and/or paying hotel services.

1.12. In the event of loss or theft of membership card, the Member must notify the Program Coordinator and order a new card in the “Customer Care” section of the Member’s personal account on the www.phnr.com website.

2. Points acquisition

2.1. To earn Reward Points members must quote their Premier Club card number when making a reservation and must then present their membership card at check-in.

2.2. Members receive Reward Points on Premier Club account for all purchases (i.e. accommodations, bars, restaurants, fitness centre, mini-bar, laundry and hotel transport) paid during stay. At check-in, please review the list of outlets at which Rewards Points can be earned.

2.3. Services provided and/or paid by third parties do not qualify for points.

2.4. Only stays booked at eligible rates via Premier Hotels and Resorts distribution channels (phnr.com web sites, Premier Hotels and Resorts reservation centre, hotels) are subject to the points acquisition.

2.5. Eligible booking rates include all public and corporate rates (incl. special offer rates).

2.6. Stays booked via a reseller, tour operator or third-party online travel agent (such as Booking.com, Expedia.com, etc.). do not enable the Member to earn Points.

2.7. If a Member did not receive Point for hotel stays or additional services, he/she must submit a written request in the “Customer Care” section of the Member’s personal account on the phnr.com website or send request to awards@phnr.com, together with a legible copy of the hotel invoice.

2.8. Lost Points Requests must be received at Customer Care within six months from the date of check-out or payment. For new Members, Lost Points Request will be accepted for any stay/service occurring within 30 days prior to enrollment in the Program.

2.9. You cannot earn Reward Points for banquet or conference services.

2.10.  Points restoration for services provided before 12:00 p.m., August 1, 2018  is made in accordance with the Program Terms & Conditions valid at the time of payment.Viz.  Premier Club Members earn:

• 1 Reward Point for every UAH 30 spent at the Premier Palace Hotel (Kyiv);
• 1 Reward Point for every UAH 25 spent at the Premier Hotel Dnister (Lviv), Premier Hotel Rus (Kyiv), Premier Hotel Aurora (Kharkiv), Premier Hotel Odesa (Odesa), Premier Hotel Palazzo (Poltava), Premier Geneva Hotel (Odesa), Premier Hotel Shafran (Sumy), Premier Hotel Lybid (Kyiv).

3. Benefits and privileges offered to members

3.1. All privileges and benefits of the Program take effect upon confirmation of guest registration in the Program.

3.2. Rewards Points are awarded for a maximum of two additional rooms paid by Member during any one stay.

3.3. Discount does not apply for special offers, corporate rates and cannot be combined with other discounts.

3.4. Premier Club privileges does not apply for hotels special offers, special corporate offers and rates, stays booked via a reseller, tour operator or third-party online travel agents.

3.5. Early check-in must be requested and is subject to room availability.

3.6. Late check-out and room upgrade must be requested upon arrival and is subject to room availability.

3.7. Upgrades are available from Premier to Deluxe and from Deluxe to Suite at the Premier Hotel Aurora; from Premier to Suite and from Premier Business to Suite Business at the Premier Hotel Lybid. The Premier Hotel Rus excludes suites (Premier Suite, Pearl Suites) and Apartments from room upgrade benefits.

3.8. Hotels reserve the right to exclude deluxe, suites and apartments from early check-in, late check-out and room upgrade benefits.

3.9. A second guest stays free in the Member's room on eligible stays at hotels when there are additional charges for double occupancy. This benefit excludes stays at any hotel when the rate includes breakfast.  Breakfast is subject to payment as additional service.

3.10. Not all benefits apply at all properties (hotels, restaurants, bars, fitness centers etc.).

3.11. Only the cardholder Member is entitled to the benefits associated with the membership card.

3.12. Premier Club members may choose to receive only one of the following benefits per stay: Premier Club Reward Points or airline partner miles in one of the participating airline partner Programs.

3.13. If a guest is registered in the Program at the time of check-in or during a stay at a hotel/outlet, Program discounts and privileges will be available from the next visit to the hotel/outlet.

3.14. To get discount at the restaurant/bar Members have to present your membership card when making payment. Discounts are appled for additional services at the moment of receiving services (i.e. bars, restaurants, fitness centre etc.) upon membership card presentation, incl. closing a bill on room account. Closed bill (incl. closed bill on room account) is not subject to adjustment and discount cannot be applied. Discounts don’t apply to the bar and wine cards (alcoholic beverages and tobacco products) at restaurants and bars.

3.15. Complimentary laundry/ironing is provided for the laundry/ironing of 2 items once per stay. A stay is defined as one or more consecutive nights spent at one property. Back-to-back stays within a 24-hour period at the same hotel are considered one stay. In case of no on-premise laundry and/or dry cleaning services, hotel reserves the right to refuse the following service.If there are more than two items in the order, the hotel reserves the right to choose 2 items with the lowest price according to the price list.

4. Redeeming points

4.1. To qualify for a Reward, the Member must have sufficient Points in his/her account to redeem the Reward.

4.2. When a Reward is requested, the corresponding number of Points will be deducted from the Member's account. When redeeming Points online or the mobile app for Reward, Points will be deducted from the Member's account automatically upon Member completing the redemption transaction.

4.3. All Rewards must be redeemed in strict accordance with the procedures specified on the Reward description and/or Certificate.

4.4. Members may use Points to book a Reward Stay. Reward Stay must be booked in advance. In case of paying for accommodation with points, the guest is additionally charged a tourist tax, but VAT is automatically included in the point’s price.

4.5. All Rewards depend upon availability and some Reward Stay types may not be available on the date of Member's request.

4.6. The level of daily demand, and the room rate influence on the pricing of Reward Stay. Points Prices are updated continuously and may change in real time.

4.7. If booking a Reward Stay, Members will receive a booking confirmation via email. In the event of a no-show, Rewards Points used to book such a stay will not be refunded. In the event of cancellation of a Reward Stay using Reward Points as payment, the points will be refunded if the stay is cancelled at least 48 hours prior to the period of stay.

4.8. Rewards may not be combined with other certificates, discounts, packages or special offers.

4.9. Members may use Points as a payment for additional services at the moment of receiving services (i.e. bars, restaurants, fitness centre, laundry etc.). 1 Point equals 1 UAH. The price in points is calculated in accordance with menu A La Carte/outlet price list.

4.10. Members cannot use Points as a payment for bars, restaurants, fitness centre services received earlier.

4.11. Discount does not apply for prices in points.

4.12. Members cannot use Points as a payment for alcoholic beverages and tobacco products, banquet or conference services.

4.13. Members cannot use Points as a payment for VAT or/and tourist tax.

4.14. Not all outlets accept Points as a payment. At check-in, please review the list of outlets at which Rewards Points can be redeemed.

4.15. You cannot redeem Reward Points for banquet or conference services.

4.16. Rewards Points cannot be redeemed for cash.

5. Points and Status lifetime

5.1. If the Member does not earn points for accommodation and/or any additional services during a period of 24/36 months (depends on card level), all the Rewards Points in his/her account will be lost with or without prior notice, without being able to restore or transfer these Rewards Points.

5.2. If the Member does not earn points for accommodation and/or any additional services during a period of 24/36 months (depends on card level), Status will be downgraded with or without prior notice.

5.3. Redeeming and transfering Points do not allow to save Points and/or membership Status.